Returns, Refunds & Exchanges
Last updated: July 25, 2026
We offer a 30-calendar-day voluntary return window beginning on the date your order is delivered.
Start a return
Before sending anything, email info@modioza.com with your order number and the item you wish to return. We will review your request and, if eligible, provide the correct return address and return instructions.
Do not send returns to our public business address. Items sent without prior authorization or return instructions may be delayed, refused or returned to the sender.
Return eligibility
To qualify for a voluntary return, the item must:
- be requested within 30 calendar days after delivery;
- be unused, unwashed and unaltered;
- be in a condition that allows us to inspect it; and
- include proof of purchase.
Original packaging is not required. We may refuse a voluntary return if the item shows signs of use, washing, alteration, misuse or damage that occurred after delivery.
Change-of-mind returns
For a return caused by a change of mind, personal preference, incorrect fit or an ordering mistake, the customer is responsible for arranging and paying for return shipping.
We recommend using a tracked shipping service and retaining proof of postage. The returned item remains the customer's responsibility until it is received at the return address provided by Modioza.
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from what you ordered, contact us as soon as reasonably possible at info@modioza.com. Include your order number, a clear description of the problem and photographs or video where reasonably possible.
For a confirmed damaged, defective or incorrect item, Modioza will pay reasonable return shipping costs and provide an appropriate replacement, exchange, repair, partial refund or full refund, depending on the circumstances and applicable law.
A claim submitted after the voluntary 30-day return window may still qualify for a remedy where applicable consumer law provides a longer or separate right.
Exchanges
Direct exchanges are accepted for eligible unused items, subject to product availability. Contact us before returning the original item so that we can confirm eligibility and provide the correct return instructions.
For an exchange caused by personal preference, fit or an ordering mistake, the customer is responsible for return shipping. For a confirmed defect, damaged item, incorrect item or fulfilment error, Modioza will pay the applicable reasonable return shipping cost.
If the requested replacement is unavailable, we may offer an alternative product or issue a refund to the original payment method.
Refunds
Once a returned item is received, we will inspect it and notify you whether the refund has been approved or refused.
Approved refunds are issued to the original payment method within 7 business days after inspection. Your bank, card issuer or payment provider may require additional time to process and display the credit in your account.
We do not charge a restocking fee.
Because standard tracked shipping is free, there is no original standard shipping charge to deduct from the refund. Any optional upgraded or expedited shipping charge is refundable only where required by applicable law or where the return results from an error by Modioza.
Order cancellations
You may request cancellation within 2 hours after placing your order.
Send the cancellation request to info@modioza.com and include your order number. The time at which the email is received determines whether the request falls within the two-hour cancellation window.
Cancellation is not guaranteed once an order has entered processing, fulfilment or shipment. After the two-hour window, the normal return procedure will generally apply.
If an order is successfully cancelled after payment has been collected, the amount charged will be refunded to the original payment method.
Items not eligible for voluntary return
- used, washed, altered or customer-damaged items;
- items showing damage caused by improper use, incorrect sizing or failure to follow product instructions;
- gift cards; and
- items clearly identified as final sale before purchase, but only where exclusion is permitted by applicable law.
An exclusion from voluntary returns does not remove any mandatory right relating to an item that is defective, unsafe, damaged upon arrival, incorrectly supplied or materially different from its description.
Return shipping requirements
Returns must be sent only to the return address provided by our customer-service team. The return location may differ depending on the product, supplier or fulfilment location.
Please package the item securely. We are not responsible for loss or damage during customer-arranged return shipping. We may request a tracking number or proof of postage before processing the return.
Refunds for undelivered orders
If tracking shows that an order has not been delivered, contact us so that we can investigate the shipment with the applicable carrier.
Where an order is confirmed as lost or undeliverable, we will provide an appropriate replacement or refund, subject to the circumstances and applicable consumer law.
Mandatory consumer rights
This is Modioza's voluntary return policy. It does not replace, restrict or reduce consumer rights that cannot lawfully be waived, including applicable rights relating to defective, unsafe, damaged, misdescribed, incorrectly supplied or undelivered goods.
Where applicable federal, provincial or territorial consumer law provides a stronger remedy, a longer period or a different procedure, that law will take priority over this Policy.
Contact
Modioza
Operated by Chipi
Email: info@modioza.com
Telephone: +31 97 010227761