Shipping Policy
Last updated: July 25, 2026
This Shipping Policy applies to orders placed through modioza.com. Modioza is operated by Chipi.
Where we ship
We ship to all Canadian provinces and territories, including Québec.
Shipping cost
Every order includes free tracked shipping.
The price displayed at checkout is the amount you pay. Customers will not be charged additional customs duties, import fees or brokerage fees upon delivery.
Processing time
Orders are normally processed within 1–2 business days.
Our daily order cut-off is 5:00 p.m. Eastern Time (ET). Orders placed after the cut-off begin processing on the next business day.
Business days are Monday through Friday, excluding applicable public holidays. Processing time is separate from shipping transit time.
Transit and estimated delivery
After an order has been dispatched, the estimated transit time is 3–7 business days.
The normal total delivery estimate is therefore 4–9 business days, consisting of:
- 1–2 business days for processing; and
- 3–7 business days for transit after dispatch.
Delivery dates are estimates and are not guaranteed. Severe weather, carrier disruptions, remote-area service limitations, incorrect address details, public holidays and other events outside our reasonable control may cause delays.
Any mandatory delivery or consumer rights available under applicable law remain unaffected.
Tracking
When your order is dispatched, tracking information will be sent to the email address provided during checkout.
We use 17TRACK and the applicable carrier's tracking services to provide shipment updates. Tracking information may take up to 48 hours after dispatch to display its first carrier scan.
A lack of an immediate tracking update does not necessarily mean that the parcel has not been shipped.
Shipments
Orders are normally sent as one shipment.
If an exceptional carrier, inventory or fulfilment issue results in an order being sent in more than one parcel, we will provide tracking information for each available parcel. You will not be charged additional shipping fees because an order is divided into multiple shipments.
Shipping addresses and P.O. boxes
You are responsible for providing a complete and accurate delivery address during checkout. Please review the recipient name, street address, unit or apartment number, city, province or territory, postal code and telephone number before submitting your order.
P.O. box delivery is available only where supported by the selected carrier. If the carrier cannot deliver to the address provided, we may contact you to request an alternative address.
Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after the order has entered processing or fulfilment.
If an order is returned because the address provided during checkout was incomplete, incorrect or undeliverable, contact us at info@modioza.com. Any reasonable reshipping cost resulting from the incorrect address may be charged to the customer where permitted by applicable law.
Delayed orders
If the estimated delivery period has passed or tracking has not updated for an unusual period, email info@modioza.com with your order number.
We will review the tracking information and, where appropriate, open an investigation with 17TRACK, the carrier or the applicable logistics provider.
Lost or undelivered orders
If a shipment is confirmed as lost or undeliverable, Modioza will provide an appropriate replacement or refund, depending on the circumstances and applicable consumer law.
We may ask you to confirm your delivery address or provide information reasonably required by the carrier before completing the investigation.
Orders marked as delivered
If tracking shows that your order was delivered but you cannot locate it, please:
- check around the delivery location, entrances, mailbox and any safe-drop areas;
- ask household members, neighbours, building staff or reception personnel whether they accepted the parcel;
- review the tracking page for delivery notes or photographs; and
- contact the carrier where carrier contact details are available.
If the parcel still cannot be found, email info@modioza.com with your order number as soon as possible. We will investigate the shipment and provide the remedy required under applicable law.
Damaged parcels or incorrect items
If your parcel or item arrives damaged, defective or different from what you ordered, contact us as soon as possible at info@modioza.com.
Please include your order number, a description of the issue and clear photographs or video where reasonably possible. Further information about available remedies is provided in our Returns, Refunds & Exchanges Policy.
Contact
Modioza
Operated by Chipi
Email: info@modioza.com
Telephone: +31 97 010227761